Lisa Suzuki

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Summary

Highly-adaptable and conscientious professional with 5+ years of experience designing instructional content, authoring documentation, streamlining operations, and propelling organizational change. Ability to work cross-functionally, communicate effectively, and think creatively to resolve issues and develop high-quality content for a wide variety of audiences.

Skills

  • HTML, CSS, JavaScript, GitHub
  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Google Workspace (Docs, Sheets, Drive, Slides, Gmail)
  • Camtasia
  • Zendesk
  • Training & Development
  • Change Management
  • EHR Management
  • Practice Management
  • Team Leadership

Work Experience

Dec 2021 - Present

Operations Manager at LEARN Behavioral

  • Coordinate cross-functional initiatives to streamline operations, devise best practices, establish KPIs, and execute complex system rollouts while working on multiple projects at once.
  • Design, iterate, and implement training materials for the entire division (15+ states, 300+ new employees per month) to improve employee performance.
  • Communicate with key stakeholders and SMEs to write policies, guidelines, and standard operating procedures for varying departments in a clear and concise manner.
  • Manage a team of 3 full-time Operations Associates, overseeing training, project prioritization, and professional growth of employees.

Aug 2020 – Dec 2021

Operations Coordinator at LEARN Behavioral

  • Authored 4 new user guides (40+ pages each) and 50+ how-to documents to educate employees on operational systems, practices, and procedures.
  • Built and maintained 3 knowledge bases to give employees self-serve access to user guides, procedure documentation, and instructional content.
  • Reviewed and edited documentation written by colleagues to align with organizational needs, adapt to target audiences, and correct formatting, spelling, punctuation, and grammar.

Nov 2017 – Aug 2020

Operations Associate at LEARN Behavioral

  • Reworked and facilitated M&A integration training orientations, contributing to the transition of 600+ employees in 3 newly consolidated organizations into new operational systems and procedures.
  • Produced and maintained informative and well-organized indexing guidelines and naming conventions for managing electronic health records.
  • Learned new technologies quickly and became an SME of operational software to provide operations support and discover workarounds for bugs and glitches.

Leadership Experience

Feb 2021 – Jan 2022

Chair, Diversity, Equity, and Inclusion Employee Resource Group at LEARN Behavioral

  • Partnered with external diversity consultants to enact a DEI employee resource group for the entire LEARN company across 10+ business units, 16 departments, and 15 states.
  • Facilitated DEI discussions between employees to advance inclusion, diversity awareness, learning, and action planning.
  • Organized and submitted relevant proposals, suggestions, and concerns to the leadership committee.

Education

University of California, Berkeley

Berkeley, CA

Aug 2013 - May 2017

Bachelor of Arts, Sociology

Santa Monica College

Santa Monica, CA

Aug 2018 – Jun 2019

Business Management Department Certificate